Job Description
Senior Agent Product Manager – Retell AI
Retell AI is reinventing the contact center from first principles using advanced voice AI. Thousands of enterprises already rely on our AI voice agents to manage sales, support, and logistics conversations that previously required large human teams. Backed by Y Combinator and leading investors, the company has scaled rapidly to significant ARR with a lean team and is valued well into the billions. Our 2026 vision is a complete modern CX platform where AI “workers” operate as frontline agents, QA analysts, and managers—continuously executing, monitoring, and improving every customer interaction.
This highly strategic, customer-facing role sits at the intersection of technology, product, and execution. You will partner directly with innovative enterprises deploying AI-powered voice agents (examples include major healthcare, airline, technology, and logistics brands). You will lead implementations from discovery through production launch, helping customers redesign processes around AI while ensuring reliable technical delivery.
Key Responsibilities
- Lead end-to-end customer deployments from discovery through production launch, owning project execution, stakeholder communication, risk management, and successful outcomes.
- Partner closely with customers to understand business goals, gather requirements, and translate them into scalable AI-powered workflows.
- Become a deep subject-matter expert in the Retell platform, voice AI best practices, and LLM prompting techniques.
- Design conversational workflows, automation strategies, and deployment architectures that deliver measurable business results.
- Build prototypes, validate use cases, and guide customers through implementation trade-offs and optimization opportunities.
- Act as a trusted advisor to executives and operational leaders, identifying opportunities to leverage AI across their organizations.
- Lead discovery sessions, business process reviews, and strategic planning conversations with customer stakeholders.
- Build ROI models and business cases that quantify the impact of AI automation and help customers prioritize initiatives.
- Partner with Sales during pre-sales engagements, solution scoping, and customer presentations.
- Coordinate across Product, Engineering, and Customer Success to unblock deployments and drive customer success.
- Communicate progress, risks, recommendations, and next steps clearly to both technical and non-technical audiences.
- Translate customer feedback into actionable product recommendations that shape the future of the Retell platform.
- Develop repeatable deployment playbooks, best practices, and frameworks that enable customers to deploy voice AI successfully at scale.
You will thrive if you
- Have exceptional communication skills and quickly build credibility with executives, operators, and technical teams.
- Enjoy acting as a trusted advisor and influencing decisions across multiple stakeholders.
- Possess strong product intuition and enjoy mapping customer workflows, identifying pain points, and designing scalable solutions.
- Balance technical implementation details with business outcomes and strategic thinking.
- Thrive in ambiguous environments and create structure where none exists.
- Demonstrate a strong ownership mentality and willingness to do whatever is necessary to drive successful outcomes.
- Excel at managing complex projects with multiple stakeholders and competing priorities.
- Are highly organized, execution-oriented, and able to move initiatives from concept to production.
- Have experience in deployment, implementation, solutions consulting, product management, forward-deployed engineering, strategic consulting, or other customer-facing technology roles.
- Have written requirements, implementation plans, PRDs, or project specifications.
- Have built business cases, performed ROI analysis, or conducted value-based solution scoping.
- Are excited about AI, LLMs, voice technology, and helping customers adopt cutting-edge tools.
- Enjoy learning new systems, becoming a domain expert, and solving difficult customer problems.
- Are comfortable in technical conversations even if you are not a full-time engineer.
- Want to operate at the intersection of technology, product, strategy, and customer success at one of the fastest-growing AI companies.
This is an opportunity to operate at the center of one of the highest-growth categories in AI, owning outcomes from strategy through execution while shaping how enterprises deploy intelligent voice agents at scale.
