Principal Product Manager, AI Products

Job Description

Cisco ThousandEyes is hiring a Principal Product Manager to lead the go-to-market strategy for AI-powered use cases across Cisco Networking. ThousandEyes is a Digital Assurance platform that helps organizations deliver flawless digital experiences across every network - powered by AI, cloud telemetry, and internet visibility data.

Key Responsibilities

• Own the use case strategy - curate and prioritize the AI use case portfolio across product lines, deciding what ships, what gets deferred, and what actually matters to customers
• Aggregate intelligence across domains - synthesize adoption data, customer feedback, competitive signals, and engineering capabilities into a unified product view
• Drive go-to-market - own the GTM narrative for Cisco Networking's AI capabilities, coordinate launches, and define positioning and messaging frameworks
• Shape the external narrative - author the product story for executive leadership, Gartner analyst engagements, and customer-facing presentations including Cisco Live
• Define agent taxonomy and messaging - frame how agentic capabilities are communicated externally, grounded in what's actually shipping
• Bridge networking and central AI - own the cross-BU relationship with Cisco's Central AI organization and advocate for networking-specific requirements
• Drive customer adoption - engage directly with enterprise customers to validate use cases and define the path from early availability to GA
• Build coalitions - align stakeholders across GTM, field sales, analyst relations, CX, and engineering for a coherent AI story

Requirements

• 10+ years of product management experience shipping enterprise or SaaS software products, ideally in networking, cloud, or monitoring
• Strong GTM instincts - able to turn technical capabilities into customer-facing stories that sell
• Experience with AI/ML technologies including large language models and agentic architectures
• Ability to synthesize across multiple product lines into a unified narrative and roadmap
• Excellent written and verbal communication - comfortable briefing a Gartner analyst, a CIO, and engineering leadership in the same week
• Experience navigating matrixed organizations and building cross-functional coalitions
• Strong ownership mindset - you organize the meetings, write the first draft, and make the call
• Bachelor's degree in CS, engineering, or equivalent

Preferred

• Advanced degree (Master's or MBA)
• Experience with field sales, analyst relations, and marketing
• Familiarity with multi-agent systems and agentic product architectures
• Background in networking, cybersecurity, or observability platforms